Service King Collision Repair of Oak Park in Oak Park, Illinois

I received a phone call from the Manager, Alexa Santana (Oak Park office), whom is very loquacious, became irate, and screamed at me the duration of the call. After asking him to lower his tone with no success I disconnected the call (I never raised my voice with him). His inability to control his emotions was very unprofessional and disrespectful. A few days prior to the call, I arrived to pick up my vehicle. When I arrived the bumper was replaced but the trunk that was noted on the paperwork as being inoperable was NOT repaired. Instead of the body shop taking accountability for their oversight which was not checking the trunk lock and lever to ensure that they were operable after the repairs; numerous employees told me that the issue wasn't due to the accident where I was REAR ENDED and instead due to a rusted lock. One employee (Tony) even told me I wasn't rear ended...he wasn't there, I had a police report that said I was, and the person that rear ended me had accepted liability. Prior to me arriving they had never checked/inspected the trunk or the mechanics of the trunk. After taking the car out of my sight they returned and said the lock is rusted, they tried to oil it, and I'm responsible. So today after the call, I had to call the insurance whom was liable for the accident and they agreed to schedule an appointment for an adjustor to come out and inspect the lock in order to assist in determining the cause. At the same time the body shop said they'd repair the lock at no cost for labor (wonder why they'd want to do that? Perhaps you made a mistake). While they researched the part I returned home and put a DROP of oil on the key, inserted it into the lock and turned and the trunk opened. I was told three guys had tried the same thing and couldn't get it open because it was rusted out....really. Next time take accountability for your oversight and Alexa take your frustrations out on the person responsible...YOU. And any man that disrespects a woman is no man. Also, the receptionist Martha could do a much better job of greeting customers when they arrive. Get off the computer, make eye contact, and say "hello, how may I help you". No charge for that. Promote Krystal because she is the only person I encountered that remained professional and courteous throughout the experience. She understands its not about getting a buck but getting business and these days it's all about customer service. Thank you Krystal.